Dropbox Sign incident

Sign may be unavailable for some users

Minor Resolved View vendor source →

Dropbox Sign experienced a minor incident on May 1, 2025 affecting Send signature requests and Document signing through Dropbox Sign and Fax and 1 more component, lasting 4h 16m. The incident has been resolved; the full update timeline is below.

Started
May 01, 2025, 09:54 PM UTC
Resolved
May 02, 2025, 02:11 AM UTC
Duration
4h 16m
Detected by Pingoru
May 01, 2025, 09:54 PM UTC

Affected components

Send signature requestsDocument signing through Dropbox Sign and FaxAPI callbacks from Dropbox SignFinished document deliveryFax sending through Dropbox FaxReceive faxesEmbedded signing through Dropbox Sign

Update timeline

  1. investigating May 01, 2025, 09:54 PM UTC

    Sign may be unavailable for some users. We’re having some trouble with our services currently. We’re working to fix the problem as quickly as we can.

  2. investigating May 01, 2025, 10:38 PM UTC

    We are continuing to investigate this issue.

  3. identified May 02, 2025, 01:29 AM UTC

    The issue has been identified and a fix is being implemented.

  4. resolved May 02, 2025, 02:11 AM UTC

    This incident has been resolved.