DRMtoday experienced a minor incident on January 31, 2021 affecting License delivery log + Reporting API, lasting 1h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 31, 2021, 09:54 PM UTC
We are investigating an issue with license delivery logs. Please be aware that data shown in the Dashboard or fetched from the reporting API may be incomplete or invalid. License delivery is not affected.
- identified Jan 31, 2021, 10:19 PM UTC
There was an issue with shard allocation on the database cluster that has been resolved. We're now processing the backlog and start restoring missing data. Please be aware that data shown in the Dashboard or fetched from the reporting API is still incomplete.
- resolved Jan 31, 2021, 11:12 PM UTC
The backlog has been worked off. We will verify data in the cluster during business hours in the next days and will provide updates on our status page. Please be aware that license delivery data in the Dashboard and from the reporting API may still be incomplete or inconsistent until this verification has been completed.
- postmortem Feb 01, 2021, 10:12 AM UTC
Verification showed no issues. License delivery data in the Dashboard and from the reporting API is complete and consistent.