DRMtoday incident

DRMtoday production: Increased error rate for Widevine license deliveries in eu-west-1

Notice Resolved View vendor source →

DRMtoday experienced a notice incident on June 28, 2018 affecting License Delivery, lasting 14m. The incident has been resolved; the full update timeline is below.

Started
Jun 28, 2018, 10:28 PM UTC
Resolved
Jun 28, 2018, 10:42 PM UTC
Duration
14m
Detected by Pingoru
Jun 28, 2018, 10:28 PM UTC

Affected components

License Delivery

Update timeline

  1. monitoring Jun 28, 2018, 10:28 PM UTC

    Between 22:06 and 22:09 we were experiencing increased errors rates for Widevine license deliveries in eu-west-1. Other DRMtoday regions or DRM systems were not affected.

  2. resolved Jun 28, 2018, 10:42 PM UTC

    License delivery nodes in one availability zone were affected by network issues. This led to a small number of failing license requests. We apologize for the inconvenience.