DRMtoday incident

DRMtoday production: Increased error rate for Playready license deliveries in ap-southeast-2

DRMtoday experienced a minor incident on June 29, 2019 affecting License Delivery, lasting 2h 1m. The incident has been resolved; the full update timeline is below.

Started: Jun 29, 2019, 04:09 AM UTC
Resolved: Jun 29, 2019, 06:11 AM UTC
Duration: 2h 1m
Detected by Pingoru: Jun 29, 2019, 04:09 AM UTC

Affected components

License Delivery

Update timeline

investigating Jun 29, 2019, 04:10 AM UTC

We are currently investigating this issue and have temporarily routed traffic to other regions.
resolved Jun 29, 2019, 06:11 AM UTC

The underlying faulty component was identified and replaced. Routing to ap-southeast-2 was restored. We apologize for the inconvenience. Timeline (UTC) 03:42 - PlayReady license delivery error rates in ap-southeast-2 increase 03:44 - ops team is notified by our monitoring 03:48 - ops team starts investigation 04:04 - traffic is re-routed to other DRMtoday regions 05:38 - traffic routing to ap-southeast-2 is restored