DRMtoday Outage History

DRMtoday had 3 outages in the last 2 years totaling 37h 18m of downtime — averaging 0.1 incidents per month.

There were 3 DRMtoday outages since October 6, 2024 totaling 37h 18m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.drmtoday.com

Notice October 20, 2025

DRMtoday Production: AWS outage in us-east-1

Detected by Pingoru: Oct 20, 2025, 10:06 AM UTC
Resolved: Oct 21, 2025, 07:27 AM UTC
Duration: 21h 21m

Affected: License Delivery

Timeline · 2 updates

identified Oct 20, 2025, 10:06 AM UTC

Due to the ongoing outage of AWS in the us-east-1 region we are currently redirecting all license traffic to other regions at 7:40 UTC. While we were not experiencing errors in regards to license delivery, monitoring for the region was affected and we decided to cut off the region as a precaution. We keep monitoring the situation and will take us-east-1 into operation again once AWS resolves all issues. (This message comes delayed as the AWS outage also affected Atlassian Statuspage operations.)
resolved Oct 21, 2025, 07:27 AM UTC

AWS has reported that the issues have been resolved. We have enabled the us-east-1 region again.

Read the full incident report →

Minor June 24, 2025

DRMtoday Production: Increased error rate on License Delivery in EU regions

Detected by Pingoru: Jun 24, 2025, 07:45 PM UTC
Resolved: Jun 24, 2025, 10:12 PM UTC
Duration: 2h 27m

Affected: License Delivery

Timeline · 4 updates

investigating Jun 24, 2025, 07:45 PM UTC

We are currently investigating this issue.
monitoring Jun 24, 2025, 08:26 PM UTC

Multiple faulty instances were replaced and our services no longer show excessive error rates. We are monitoring the situation.
resolved Jun 24, 2025, 10:12 PM UTC

This incident has been resolved.
postmortem Jun 26, 2025, 11:23 AM UTC

A detailed Root Cause Analysis \(RCA\) is available for this incident and can be provided upon request. To obtain a copy, please submit a ticket via our helpdesk. The report includes an overview of the incident timeline, contributing factors, and the corrective measures implemented.

Read the full incident report →

Major October 6, 2024

DRMtoday Production: Delivery log issue

Detected by Pingoru: Oct 06, 2024, 09:04 PM UTC
Resolved: Oct 07, 2024, 10:34 AM UTC
Duration: 13h 30m

Affected: License delivery log + Reporting API

Timeline · 2 updates

identified Oct 06, 2024, 09:04 PM UTC

We are working on an issue with license delivery logs. A cluster node of the delivery log primary storage has been replaced. We are currently working on restoring data. Please be aware that data shown in the Dashboard or fetched from the reporting API may be incomplete or invalid. License delivery is not affected.
resolved Oct 07, 2024, 10:34 AM UTC

Missing data has been restored. License delivery data on the Dashboard and from the reporting API is now complete again.

Read the full incident report →