DRMtoday incident

DRMtoday Production: Delayed delivery logs

Notice Resolved View vendor source →

DRMtoday experienced a notice incident on March 7, 2018, lasting 1h 47m. The incident has been resolved; the full update timeline is below.

Started
Mar 07, 2018, 12:12 PM UTC
Resolved
Mar 07, 2018, 01:59 PM UTC
Duration
1h 47m
Detected by Pingoru
Mar 07, 2018, 12:12 PM UTC

Update timeline

  1. monitoring Mar 07, 2018, 12:12 PM UTC

    We're seeing delivery log queues from ap-northeast-1 and ap-southeast-2 not being polled fast enough. We've started additional workers which should speed up processing to work off the backlog. Please be aware that data shown in the Dashboard or fetched from the reporting API may currently be incomplete for the latest 2-3 hours.

  2. monitoring Mar 07, 2018, 01:25 PM UTC

    The backlog has been worked off. We're scaling back workers again and will keep monitoring the situation closely. License delivery data in the Dashboard and from the reporting API is now complete and consistent again.

  3. resolved Mar 07, 2018, 01:59 PM UTC

    Delivery log processing is back to normal.