DRMtoday incident

DRMtoday Production: Authentication service outage

Notice Resolved View vendor source →

DRMtoday experienced a notice incident on July 26, 2018 affecting Authentication, lasting 8h 9m. The incident has been resolved; the full update timeline is below.

Started
Jul 26, 2018, 04:30 PM UTC
Resolved
Jul 27, 2018, 12:39 AM UTC
Duration
8h 9m
Detected by Pingoru
Jul 26, 2018, 04:30 PM UTC

Affected components

Authentication

Update timeline

  1. investigating Jul 26, 2018, 04:30 PM UTC

    We are currently investigating this issue.

  2. identified Jul 26, 2018, 05:06 PM UTC

    The authentication service was impacted due to high load. We're currently throttling the maximum processed connections.

  3. monitoring Jul 26, 2018, 05:29 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Jul 27, 2018, 12:03 AM UTC

    We are deploying updated authentication servers to fix the underlying issue and will continue monitoring closely. Please report any issues to our help desk. We apologize for the inconvenience.

  5. resolved Jul 27, 2018, 12:39 AM UTC

    This incident has been resolved.