DRMtoday incident

DRMtoday Production: Delivery log not available

Notice Resolved View vendor source →

DRMtoday experienced a notice incident on November 7, 2018 affecting License delivery log + Reporting API, lasting 43m. The incident has been resolved; the full update timeline is below.

Started
Nov 07, 2018, 09:43 AM UTC
Resolved
Nov 07, 2018, 10:27 AM UTC
Duration
43m
Detected by Pingoru
Nov 07, 2018, 09:43 AM UTC

Affected components

License delivery log + Reporting API

Update timeline

  1. investigating Nov 07, 2018, 09:43 AM UTC

    We are investigating an issue with delivery log indexing. Delivery logs and reports (in the UI and via API) may be incomplete.

  2. monitoring Nov 07, 2018, 09:53 AM UTC

    A worker has stopped fetching delivery logs from the queues and has been restarted. The backlog is being processed and should recover shortly. Delivery logs and reports (in the UI and via API) are still incomplete until this process finishes.

  3. resolved Nov 07, 2018, 10:27 AM UTC

    The backlog has been processed. Delivery logs and reports (in the UI and via API) are now consistent again.