DRMtoday experienced a major incident on November 23, 2019 affecting License delivery log + Reporting API, lasting 4h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 23, 2019, 07:07 AM UTC
We are investigating an issue with delivery log indexing. Please be aware that data shown in the Dashboard or fetched from the reporting API may currently be incomplete or invalid. License delivery is not affected.
- identified Nov 23, 2019, 07:26 AM UTC
The delivery log database cluster is currently under maintenance. We're seeing missing data for current license deliveries. Re-indexing of missing log data will be started as soon as the maintenance is finished. Please be aware that data shown in the Dashboard or fetched from the reporting API may be incomplete or invalid.
- resolved Nov 23, 2019, 11:22 AM UTC
Cluster maintenance and re-indexing have finished successfully. License delivery data in the Dashboard and from the reporting API is now complete and consistent again.