DRMtoday incident

DRMtoday Production: Ingest errors in us-west-1

Minor Resolved View vendor source →

DRMtoday experienced a minor incident on May 7, 2021 affecting Key Ingestion, lasting 1h 21m. The incident has been resolved; the full update timeline is below.

Started
May 07, 2021, 09:56 PM UTC
Resolved
May 07, 2021, 11:17 PM UTC
Duration
1h 21m
Detected by Pingoru
May 07, 2021, 09:56 PM UTC

Affected components

Key Ingestion

Update timeline

  1. investigating May 07, 2021, 09:56 PM UTC

    We are currently investigating increased ingest error rates in us-west-1.

  2. resolved May 07, 2021, 11:17 PM UTC

    The issue was caused by excessive CPU usage on the key storage database due to a failing automated maintenance task. License delivery was not affected. We apologize for the inconvenience.