DRMtoday experienced a critical incident on December 19, 2021 affecting License delivery log + Reporting API, lasting 11h 51m. The incident has been resolved; the full update timeline is below.
Affected components
License delivery log + Reporting API
Update timeline
- investigating Dec 19, 2021, 06:48 PM UTC
We are investigating an issue with license delivery logs. Please be aware that data shown in the Dashboard or fetched from the reporting API may be incomplete or invalid. License delivery is not affected.
- identified Dec 19, 2021, 07:36 PM UTC
A cluster node of the delivery log database was replaced. We are currently working on restoring data.
- resolved Dec 20, 2021, 06:39 AM UTC
The data have been restored and the backlog has been worked off. We will verify data in the cluster during business hours over the next days and update this page in case there are any findings such as missing license log data.