DRMtoday incident

DRMtoday Production: Increased error rate on Key Ingest, Dashboard, Config API

Minor Resolved View vendor source →

DRMtoday experienced a minor incident on April 16, 2022 affecting Key Ingestion and Dashboard + Config API and 1 more component, lasting 1h 20m. The incident has been resolved; the full update timeline is below.

Started
Apr 16, 2022, 02:09 AM UTC
Resolved
Apr 16, 2022, 03:29 AM UTC
Duration
1h 20m
Detected by Pingoru
Apr 16, 2022, 02:09 AM UTC

Affected components

Key IngestionDashboard + Config APILicense delivery log + Reporting API

Update timeline

  1. investigating Apr 16, 2022, 02:09 AM UTC

    We are currently investigating an increases error rate on our ingest APIs, config APIs, and Dashboard. License delivery is not affected.

  2. resolved Apr 16, 2022, 03:29 AM UTC

    This incident has been resolved. The increased error rate occurred between 01:28 - 02:05 (UTC) and was caused by high system load and a misconfigured rate limiting setting. We apologize for the inconvenience.