DRMtoday incident

DRMtoday Production: Delivery log issue

Major Resolved View vendor source →

DRMtoday experienced a major incident on April 23, 2023 affecting License delivery log + Reporting API, lasting 1d 6h. The incident has been resolved; the full update timeline is below.

Started
Apr 23, 2023, 04:38 AM UTC
Resolved
Apr 24, 2023, 11:01 AM UTC
Duration
1d 6h
Detected by Pingoru
Apr 23, 2023, 04:38 AM UTC

Affected components

License delivery log + Reporting API

Update timeline

  1. identified Apr 23, 2023, 04:38 AM UTC

    We identified and remediated an issue with license delivery logs. Please be aware that delivery log data generated between 03:30 and 04:30 AM (UTC) is incomplete. This affects both, the Dashboard as well as the reporting API. Missing data will be restored during business hours on Monday. Once this step is complete we will update this incident page. License delivery is not affected.

  2. resolved Apr 24, 2023, 11:01 AM UTC

    Missing data has been restored and is now complete again.