DRMtoday incident

DRMtoday Production: Delivery log issue

Minor Resolved View vendor source →

DRMtoday experienced a minor incident on October 19, 2023 affecting License delivery log + Reporting API, lasting 6h 30m. The incident has been resolved; the full update timeline is below.

Started
Oct 19, 2023, 03:26 PM UTC
Resolved
Oct 19, 2023, 09:56 PM UTC
Duration
6h 30m
Detected by Pingoru
Oct 19, 2023, 03:26 PM UTC

Affected components

License delivery log + Reporting API

Update timeline

  1. identified Oct 19, 2023, 03:26 PM UTC

    We are working on an issue with license delivery logs. A cluster node of the delivery log primary storage has been replaced. We are currently working on restoring data. Please be aware that data shown in the Dashboard or fetched from the reporting API may be incomplete or invalid. License delivery is not affected.

  2. resolved Oct 19, 2023, 09:56 PM UTC

    Missing data has been restored. License delivery data on the Dashboard and from the reporting API is now complete again.