DRMtoday incident

DRMtoday Production: Delivery log issue

Minor Resolved View vendor source →

DRMtoday experienced a minor incident on October 20, 2023 affecting License delivery log + Reporting API, lasting 14h 15m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2023, 01:24 AM UTC
Resolved
Oct 20, 2023, 03:39 PM UTC
Duration
14h 15m
Detected by Pingoru
Oct 20, 2023, 01:24 AM UTC

Affected components

License delivery log + Reporting API

Update timeline

  1. investigating Oct 20, 2023, 01:24 AM UTC

    We are working on an issue with license delivery logs. Please be aware that data shown in the Dashboard or fetched from the reporting API may be incomplete or invalid. License delivery is not affected.

  2. identified Oct 20, 2023, 11:56 AM UTC

    Missing data has been restored. License delivery data on the Dashboard and from the reporting API is now complete again. We will continue with upgrading the underlying infrastructure.

  3. resolved Oct 20, 2023, 03:39 PM UTC

    This incident has been resolved.