Drips incident

Delays sending Outbound SMS messages

Major Resolved View vendor source →

Drips experienced a major incident on July 31, 2019 affecting Drips System, lasting 3h 33m. The incident has been resolved; the full update timeline is below.

Started
Jul 31, 2019, 05:45 PM UTC
Resolved
Jul 31, 2019, 09:19 PM UTC
Duration
3h 33m
Detected by Pingoru
Jul 31, 2019, 05:45 PM UTC

Affected components

Drips System

Update timeline

  1. investigating Jul 31, 2019, 05:45 PM UTC

    We are experiencing system issues with Outbound SMS deliverability.

  2. investigating Jul 31, 2019, 05:46 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jul 31, 2019, 06:09 PM UTC

    We've identified the issue, performed mitigation and are monitoring.

  4. resolved Jul 31, 2019, 09:19 PM UTC

    System has returned to normal operation.