Drips experienced a minor incident on June 21, 2021 affecting Voice Platform, lasting 5h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Voice Platform
Update timeline
- investigating Jun 21, 2021, 07:01 PM UTC
We are currently investigating an isolated issue with one of our call providers. They are aware and working with them at the moment.
- identified Jun 21, 2021, 10:06 PM UTC
We are working with downstream provider as performance is returning to normal.
- resolved Jun 22, 2021, 12:25 AM UTC
Our end provider has resolved the issue and all calls have returned to normal as of a hour ago. We have seen no further issues.