Drips incident

SMS/Calls Aren't Processing

Critical Resolved View vendor source →

Drips experienced a critical incident on December 11, 2021 affecting SMS Platform and Voice Platform, lasting 1h 42m. The incident has been resolved; the full update timeline is below.

Started
Dec 11, 2021, 03:14 PM UTC
Resolved
Dec 11, 2021, 04:57 PM UTC
Duration
1h 42m
Detected by Pingoru
Dec 11, 2021, 03:14 PM UTC

Affected components

SMS PlatformVoice Platform

Update timeline

  1. investigating Dec 11, 2021, 03:14 PM UTC

    We are currently investigating this issue.

  2. identified Dec 11, 2021, 03:56 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Dec 11, 2021, 04:12 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 11, 2021, 04:57 PM UTC

    This incident has been resolved.