Drip experienced a minor incident on October 20, 2025 affecting REST and JavaScript APIs and User Interface and 1 more component, lasting 9h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Oct 20, 2025, 01:41 PM UTC
Previously identified service disruptions in our system due to an outage on AWS are ongoing. The team is continuing to monitor. We apologize for any inconvenience this may be causing and will update you as we continue to monitor the situation closely.
- identified Oct 20, 2025, 02:26 PM UTC
The issue has been identified and a fix is being implemented.
- identified Oct 20, 2025, 04:25 PM UTC
Our team is continuing to monitor and implement workarounds to address the ongoing AWS outage.
- identified Oct 20, 2025, 04:55 PM UTC
We’re seeing an escalation in the ongoing AWS outage affecting our infrastructure. This may lead to broader service interruptions or degraded performance. Our team is continuing to monitor and implement workarounds where able.
- monitoring Oct 20, 2025, 09:25 PM UTC
Our web application is slowly coming back online as AWS restores functionality to its infrastructure, systems, and services. Email sending, especially single email campaigns are still failing and we're working to bring it back online. All single email campaigns will be eventually sent, many will be delayed as we bring our services back online.
- identified Oct 20, 2025, 09:39 PM UTC
Our web application is slowly coming back online as AWS restores functionality to its infrastructure, systems, and services. Email sending, especially single email campaigns are still failing and we're working to bring it back online. All single email campaigns will be eventually sent, many will be delayed as we bring our services back online.
- monitoring Oct 20, 2025, 10:21 PM UTC
Emails are now being sent successfully, though there is a large backlog due to the earlier outage. Messages may take additional time to process as the backlog clears. At this time, we believe all services are recovering and are under strict monitoring.
- resolved Oct 20, 2025, 10:42 PM UTC
We’ve resolved the issue with AWS that has been affecting our systems. All services are now fully operational, and email sends have completed. We’ve cleared the backlog and confirmed that emails are sending normally. Our team will continue to monitor performance to ensure everything remains stable.