Drip incident

Major Outage

Critical Resolved View vendor source →

Drip experienced a critical incident on December 22, 2025 affecting REST and JavaScript APIs and User Interface and 1 more component, lasting 2h 30m. The incident has been resolved; the full update timeline is below.

Started
Dec 22, 2025, 12:46 AM UTC
Resolved
Dec 22, 2025, 03:16 AM UTC
Duration
2h 30m
Detected by Pingoru
Dec 22, 2025, 12:46 AM UTC

Affected components

REST and JavaScript APIsUser InterfaceEmail SendingNew People AddsWorkflows and RulesSupport SystemsAnalytics

Update timeline

  1. investigating Dec 22, 2025, 12:46 AM UTC

    We are currently investigating a major outage affecting all services. Users may be unable to access the application at this time. Our engineering team is fully engaged and working to identify the root cause. We apologize for the disruption and will provide another update as soon as we have more information.

  2. monitoring Dec 22, 2025, 01:13 AM UTC

    We have successfully restored service and are recovering. All systems are now operational and performing as expected. We are currently monitoring the platform closely to ensure continued stability before officially marking this as resolved.

  3. resolved Dec 22, 2025, 03:16 AM UTC

    All systems are fully operational. Please reach out to [email protected] if you have any questions.