Dremio experienced a major incident on October 30, 2023 affecting Site Availability, lasting 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 30, 2023, 08:50 PM UTC
Login via password or oauth to https://app.eu.dremio.cloud is currently unavailable due to problems with Auth0 (our authentication service). Access via APIs using PAT tokens are unaffected.
- identified Oct 30, 2023, 08:51 PM UTC
The issue has been identified and a fix is being implemented.
- identified Oct 30, 2023, 08:52 PM UTC
No mitigation is currently available. We are waiting for updates from our authentication provider (i.e. Auth0.com)
- monitoring Oct 30, 2023, 09:01 PM UTC
Authentication appears to be working normally now and Dremio Cloud should be fully operational. We will continue to monitor for bounce back.
- monitoring Oct 30, 2023, 09:02 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 30, 2023, 09:14 PM UTC
This incident has been resolved and normal operation has resumed.