Dremio experienced a minor incident on August 7, 2024 affecting Dremio Cloud - US, lasting 1h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 07, 2024, 08:36 AM UTC
We have detected an issue with emails failing to send. Email invites, password resets, and other email notifications may not be functional at this time. We will provide another update within 30 minutes or less.
- identified Aug 07, 2024, 08:56 AM UTC
We have identified an issue with our email provider and are working to resolve this issue. We will provide another update in approximately 1 hour.
- identified Aug 07, 2024, 09:55 AM UTC
We have identified an issue with our email provider and we continue to be working with our provider to resolve this issue. We will provide another update in approximately 1 hour.
- resolved Aug 07, 2024, 10:18 AM UTC
We have mitigated the issue at this time and have seen emails successfully delivered. Users may need to resend invites and/or resubmit requests for password resets. We apologize for any inconvenience caused.