Dremio incident

Engine scale up failing in Dremio Cloud (EU)

Major Resolved View vendor source →

Dremio experienced a major incident on October 24, 2024 affecting Dremio Cloud - Europe, lasting 51m. The incident has been resolved; the full update timeline is below.

Started
Oct 24, 2024, 08:44 AM UTC
Resolved
Oct 24, 2024, 09:36 AM UTC
Duration
51m
Detected by Pingoru
Oct 24, 2024, 08:44 AM UTC

Affected components

Dremio Cloud - Europe

Update timeline

  1. investigating Oct 24, 2024, 08:44 AM UTC

    We are currently investigating reports of engine scaling failures in Dremio Cloud (EU). We will provide another update within 30 minutes.

  2. identified Oct 24, 2024, 09:02 AM UTC

    We have identified an issue impacting customers with Azure engines using PrivateLink connectivity back to Dremio Cloud (EU). We are currently working on mitigating the issue. We will provide another update within 45 minutes.

  3. monitoring Oct 24, 2024, 09:24 AM UTC

    We have mitigated an issue preventing customers with Azure engines using PrivateLink connectivity back to Dremio Cloud (EU) from scaling up successfully. We are actively monitoring the recovery of engines in customer environments and are seeing successful scale ups. We apologize for any inconvenience caused.

  4. resolved Oct 24, 2024, 09:36 AM UTC

    We have mitigated an issue preventing customers with Azure engines using PrivateLink connectivity back to Dremio Cloud (EU) from scaling up successfully. We have now seen successful scale up of engines in customer environments. We apologize for any inconvenience caused.