Dremio experienced a critical incident on February 28, 2025 affecting Site Availability, lasting 8h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 28, 2025, 12:39 AM UTC
We have detected an outage impacting our Dremio Cloud (US) service. We are investigating the cause and will provide another update within 30 minutes.
- identified Feb 28, 2025, 01:06 AM UTC
We have identified an infrastructure issue that is impacting accessibility to Dremio Cloud (US). We are working urgently to restore the affected infrastructure.
- identified Feb 28, 2025, 02:07 AM UTC
We have identified an infrastructure issue that is impacting accessibility to Dremio Cloud (US). We are continuing to work urgently to restore the affected infrastructure.
- identified Feb 28, 2025, 05:27 AM UTC
We have identified an infrastructure issue that is impacting accessibility to Dremio Cloud (US). We are still working on bringing full restoration to the affected infrastructure.
- identified Feb 28, 2025, 06:54 AM UTC
We identified an infrastructure issue that affected core services for Dremio Cloud (US). We are continuing to work urgently to restore full access to customers.
- identified Feb 28, 2025, 06:57 AM UTC
We identified an infrastructure issue that affected core services for Dremio Cloud (US). We are continuing to work urgently to restore full access to customers.
- monitoring Feb 28, 2025, 07:34 AM UTC
We have restored core services for Dremio Cloud (US) and are seeing recovery of users' projects. We are continuing to monitor the environment. We apologize for any inconvenience caused.
- resolved Feb 28, 2025, 08:49 AM UTC
We have restored all services for Dremio Cloud (US) and are seeing successful recovery of users' projects. We apologize for any inconvenience caused and will publish a post-mortem for this incident in the coming days.