doxy.me incident

Professional account - room passcode preventing patients from checking in

Minor Resolved View vendor source →

doxy.me experienced a minor incident on August 25, 2020 affecting Doxy.me API, lasting 1h 29m. The incident has been resolved; the full update timeline is below.

Started
Aug 25, 2020, 01:45 PM UTC
Resolved
Aug 25, 2020, 03:14 PM UTC
Duration
1h 29m
Detected by Pingoru
Aug 25, 2020, 01:45 PM UTC

Affected components

Doxy.me API

Update timeline

  1. identified Aug 25, 2020, 01:45 PM UTC

    The system is not letting patients check in on professional accounts who have enabled a room passcode. We've identified this issue and are implementing a fix. A workaround in the meantime is to disable the room passcode.

  2. monitoring Aug 25, 2020, 02:19 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 25, 2020, 03:14 PM UTC

    This issue is resolved. A Root Cause Analysis will be posted after some further investigation.