doxy.me experienced a minor incident on August 25, 2020 affecting Doxy.me webpages, lasting 71d 14h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 25, 2020, 10:22 PM UTC
We have identified an issue with audio and video not working when using Firefox 80.0. Please use Google Chrome while this is being resolved.
- investigating Aug 26, 2020, 01:54 PM UTC
We are continuing to investigate this issue caused by some of the changes introduced with the Firefox 80.0 update. There has been a temporary workaround identified: 1) You can open your Firefox browser and search "about:config" in the url. Then Select Accept the Risk and Continue button on page 2) From there you can find and update by typing in "media.peerconnection.video.use_rtx" then click the arrow toggle to switch the setting to false to resolve this issue. We are continuing to look into a permanent fix. Google Chrome and Microsoft Edge are also viable options if you are unable to change these settings on your browser.
- investigating Aug 26, 2020, 02:14 PM UTC
We are continuing to investigate this issue.
- identified Aug 27, 2020, 03:02 PM UTC
We have identified the underlying cause for these issues, which are related to the browser update released on 8/25. Our third-party provider has acknowledged the issue and is working on a resolution.
- identified Sep 17, 2020, 03:04 PM UTC
Our real time communications vendor is testing a fix that would resolve the audio and video issues when using new versions of Firefox.
- monitoring Oct 29, 2020, 07:21 PM UTC
A fix for the Firefox Audio and Video issue has been deployed. We are continuing to monitor the results.
- resolved Nov 05, 2020, 01:11 PM UTC
This incident has been resolved.