doxy.me experienced a notice incident on February 9, 2021 affecting Doxy.me webpages, lasting 4h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 09, 2021, 04:08 PM UTC
We are currently looking into an issue where patients are unable to check in.
- monitoring Feb 09, 2021, 04:25 PM UTC
The system has recovered and patients are able to check in at this time. We are continuing to monitor the incident.
- resolved Feb 09, 2021, 08:11 PM UTC
We have continued to monitor this issue over the last few hours. We are marking it resolved at this time as functionality has been restored.
- postmortem Feb 09, 2021, 08:11 PM UTC
The vendor who provides check-in notifications had a series of latency spikes that ultimately led to timeout errors. This prevented patients from checking in as the data could not be sent and received within the required window. The vendor implemented a fix at 11:34 AM EST which resulted in their system resolving the latency issues. [[Doxy.me](http://Doxy.me)](http://doxy.me) noticed immediate positive results as the check-in functionality began to work as expected. We did see a few intermittent issues continue as their system caught up from the spikes. They marked their incident resolved on Feb 09, 2021 at 1:17PM EST.