doxy.me experienced a minor incident on March 15, 2021 affecting Doxy.me webpages, lasting 4h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 15, 2021, 02:43 PM UTC
We are looking into reports of several errors trying to send invites as well as checking into doxy.me.
- identified Mar 15, 2021, 03:00 PM UTC
One of our vendors is reporting a latency spike which is causing the server errors we are experiencing. They are still investigating the root cause of their spike.
- monitoring Mar 15, 2021, 04:26 PM UTC
We are continuing to monitor this issue. The vendor has implemented a fix, and their latency statistics are showing improvement. Internally, we increased our server capacity to help mitigate the strain caused by the increased latency. We are seeing the number of errors being logged vastly reducing as the latency numbers improve.
- monitoring Mar 15, 2021, 06:03 PM UTC
We are continuing to monitor for any further problems.
- resolved Mar 15, 2021, 07:39 PM UTC
The vendor's latency has returned to their normal range. This incident has been resolved.