doxy.me experienced a major incident on November 8, 2021 affecting Doxy.me webpages, lasting 84d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 08, 2021, 09:06 PM UTC
We have identified an issue where the video from Android 12 devices appears as scrambled lines instead of a clear picture. Audio is not impacted and comes through normally. Android 12 users are able to fix this with these steps: 1) Go to chrome://flags 2) under "Search Flags", enter "hardware" 3) Disable the "WebRTC Hardware Video Encoding" Setting 4) Check back in and restart the call.
- monitoring Nov 29, 2021, 08:22 PM UTC
Google Chrome has confirmed the fix for this issue will be deployed with Version 98. In the meantime, the workaround will still be needed: Android 12 users are able to fix this with these steps: 1) Go to chrome://flags 2) under "Search Flags", enter "hardware" 3) Disable the "WebRTC Hardware Video Encoding" Setting 4) Check back in and restart the call.
- monitoring Jan 31, 2022, 09:40 PM UTC
Google moved the deployment from Chrome 98 (February) to Chrome 97 (January). If you are still experiencing this issue, please ensure your browser has been updated to the latest version which would contain the fix.
- resolved Jan 31, 2022, 09:41 PM UTC
This incident has been resolved.