doxy.me experienced a minor incident on February 10, 2022 affecting Doxy.me webpages, lasting 5d 7h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 10, 2022, 02:39 PM UTC
We are investigating reports of providers being unable to sign in via doxy.me/sign-in. We are seeing increased slowness in the sign-in process and slower page load times than usual. We are working to get this resolved.
- monitoring Feb 10, 2022, 09:04 PM UTC
We are no longer seeing slowness in the sign-in process and page load times have returned to normal. However, we are continuing to look into the cause for future prevention.
- monitoring Feb 11, 2022, 04:34 PM UTC
We implemented a fix this morning for the cause of yesterday's slowness. We are no longer seeing any abnormal behavior. We will continue to monitor this issue until we are sure it has been fully resolved.
- resolved Feb 15, 2022, 10:01 PM UTC
This incident has not reoccured. We are considering this resolved and will provide a root cause analysis by the end of the week.
- postmortem Mar 22, 2022, 03:45 PM UTC
Postmortem included on 3/17/22’s [Increased Latency and Response Times](https://status.doxy.me/incidents/f545th0zlx5j) incident.