doxy.me experienced a major incident on March 5, 2025 affecting Doxy.me API and Doxy.me webpages, lasting 48m. The incident has been resolved; the full update timeline is below.
Affected components
Doxy.me APIDoxy.me webpages
Update timeline
- investigating Mar 05, 2025, 06:42 PM UTC
We're currently investigating a reported system outage that's impacting patient check-in and provider account access.
- investigating Mar 05, 2025, 06:57 PM UTC
System is returning back to normal. We are continuing to monitor the situation.
- monitoring Mar 05, 2025, 06:57 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 05, 2025, 07:30 PM UTC
We recently encountered an issue that prevented patients from appearing in their provider's waiting room queue. This issue has now been resolved, and patient check-in is functioning as expected. A post-mortem report will be provided in the coming days.