doxy.me experienced a major incident on January 7, 2022 affecting Doxy.me API, lasting 2h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 07, 2022, 05:12 PM UTC
We are looking into the reports of clients being unable to log into doxy.me. We will provide updates within the next 30 minutes.
- monitoring Jan 07, 2022, 05:25 PM UTC
We are seeing that our API is continuing to stabilize. We are looking into what caused this spike while we continue to monitor the incident.
- resolved Jan 07, 2022, 07:40 PM UTC
This incident has been resolved. Our team is working on the post-mortem which will be posted next week.
- postmortem Jan 13, 2022, 09:46 PM UTC
**Summary of Event:** An update was applied to help resolve the [iOS 15 Firewall Errors](https://status.doxy.me/incidents/6rd8z716mdfr) that prevent calls from connecting. **Business Impacts:** Providers were unable to access their accounts from 12:00pm EST until 12:17pm EST on Friday, January 7, 2022, due to this update. **Short-term Resolution:** Once the login problem was identified, the update was reverted. **Root Cause:** The update caused the API to not be reachable which resulted in [doxy.me](http://doxy.me) not loading in order to successfully log in or check in. **Future Prevention:** We have added this scenario to our planning and testing processes to prevent the same issue from occurring in the future. We are investigating another approach to resolve the initial issue of iOS 15 Firewall Errors.