doxy.me incident

Currently investigating the inability to start video call.

Major Resolved View vendor source →

doxy.me experienced a major incident on October 24, 2024 affecting Doxy.me API, lasting 4h 27m. The incident has been resolved; the full update timeline is below.

Started
Oct 24, 2024, 11:32 AM UTC
Resolved
Oct 24, 2024, 04:00 PM UTC
Duration
4h 27m
Detected by Pingoru
Oct 24, 2024, 11:32 AM UTC

Affected components

Doxy.me API

Update timeline

  1. investigating Oct 24, 2024, 11:32 AM UTC

    We are currently investigating this issue of patients not being able to check in and start call. We will update this status as soon as we have more information

  2. identified Oct 24, 2024, 01:06 PM UTC

    Our real-time service provider has identified the issue and is working on a fix. We will continue to monitor and work towards restoring our services.

  3. monitoring Oct 24, 2024, 02:09 PM UTC

    Our real-time service provider is seeing improvements with the patient check-in and appointment start issues, and we will continue to closely monitor the recovery process

  4. resolved Oct 24, 2024, 04:00 PM UTC

    Resolved - The issue affecting patient check-ins and starting doxy.me appointments has been resolved and will continue to be monitored to ensure stable performance