Dover incident
Email And Calendar Connection Auth Reconnection Required
Dover experienced a notice incident on January 19, 2025, lasting 8d 8h. The incident has been resolved; the full update timeline is below.
Update timeline
- monitoring Jan 19, 2025, 08:53 PM UTC
Due to an upgrade in our Google Calendar and GMail Integration, you will be required to re-authenticate your Gmail and Calendar connections with Google. Your email connection can be found in settings here: https://app.dover.com/settings/account/email-connection Your calendar connection can be found in settings here: https://app.dover.com/settings/account/interview-scheduling You can find a help article on how to do so here: Email: https://help.dover.com/en/articles/8155575-emailing-scheduling-candidates#h_4ee857a71b Calendar: https://help.dover.com/en/articles/6232648-set-up-your-interview-preferences#h_d39dc6d086
- identified Jan 21, 2025, 04:28 PM UTC
We are also experiencing some issues where users who have re-authed their accounts are being disconnected again. We are working to resolve this.
- monitoring Jan 25, 2025, 12:31 AM UTC
Due to an upgrade in our Google Calendar and GMail Integration, you will be required to re-authenticate your Gmail and Calendar connections with Google. Your email connection can be found in settings here: https://app.dover.com/settings/account/email-connection Your calendar connection can be found in settings here: https://app.dover.com/settings/account/interview-scheduling You can find a help article on how to do so here: Email: https://help.dover.com/en/articles/8155575-emailing-scheduling-candidates#h_4ee857a71b Calendar: https://help.dover.com/en/articles/6232648-set-up-your-interview-preferences#h_d39dc6d086
- resolved Jan 28, 2025, 05:17 AM UTC
This incident has been resolved.