DonorDrive experienced a minor incident on January 10, 2018, lasting 2h 8m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jan 10, 2018, 05:56 PM UTC
DonorDrive admin and DonorDrive sites are currently inaccessible. We are actively investigating and will update as we identify and resolve the issue. Please do not hesitate to reach out to us at [email protected] if you have specific questions.
- monitoring Jan 10, 2018, 06:23 PM UTC
DonorDrive admin and DonorDrive sites are back up! We are currently investigating the root cause and will post an update here ASAP. We are sincerely sorry for the inconvenience caused here. Please do not hesitate to reach out to us at [email protected] if you have specific questions regarding the incident.
- resolved Jan 10, 2018, 08:05 PM UTC
The DonorDrive team identified issues related to our caching architecture that caused DonorDrive sites to be intermittently inaccessible between 12:40PM and 1:10PM. This issue was promptly resolved and DonorDrive sites were fully restored to service. We again apologize for the inconvenience this caused. Please do not hesitate to reach out to us at [email protected] if you have specific questions.