DonorDrive experienced a major incident on March 20, 2018, lasting 3h 49m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Mar 20, 2018, 05:00 PM UTC
The PaySimple payment gateway is currently experiencing issues processing transactions. At this time, no other payment gateways are impacted. We are monitoring the issue and will update with additional information as PaySimple works to resolve the issue.
- resolved Mar 20, 2018, 08:50 PM UTC
PaySimple has resolved the issue causing transactions to fail. Transactions on DonorDrive through PaySimple are processing again. Please don't hesitate to reach out to [email protected] with any questions.