DonorDrive incident

DonorDrive Sites Impacted

Minor Resolved View vendor source →

DonorDrive experienced a minor incident on October 22, 2018 affecting Admin and Sites and 1 more component, lasting 2h 41m. The incident has been resolved; the full update timeline is below.

Started
Oct 22, 2018, 03:05 PM UTC
Resolved
Oct 22, 2018, 05:46 PM UTC
Duration
2h 41m
Detected by Pingoru
Oct 22, 2018, 03:05 PM UTC

Affected components

AdminSitesData ExportsSupport

Update timeline

  1. investigating Oct 22, 2018, 03:05 PM UTC

    We are currently investigating an issue that is impacting DonorDrive sites. We are aware of issues regarding event landing page and will provide an update shortly.

  2. identified Oct 22, 2018, 03:53 PM UTC

    We have identified the issue impacting event landing pages and are working to resolve this. Public-facing data will continue to update as we work to resolve this issue. There may be a delay in top fundraisers and top teams displaying correctly. We will provide an update shortly.

  3. resolved Oct 22, 2018, 05:46 PM UTC

    We have resolved all issues related to event pages and public facing data. Events are accessible, public facing data has updated, and top fundraisers and top teams are displaying correctly. Please reach out to [email protected] with any questions.