DonorDrive experienced a critical incident on April 11, 2019 affecting Admin and Sites and 1 more component, lasting 3h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 11, 2019, 09:32 PM UTC
We are aware of an issue that is causing some DonorDrive sites to be inaccessible. Our team is working to identify and resolve this issue. If you have any questions please contact [email protected].
- resolved Apr 12, 2019, 01:22 AM UTC
Our team has resolved an issue that caused DonorDrive sites to be inaccessible. All DonorDrive sites are operation. If you have any questions please contact [email protected].
- postmortem Apr 12, 2019, 03:26 PM UTC
On Thursday April 11, 2019, from 5:17pm - 9:09pm EDT, DonorDrive sites were inaccessible to all traffic. This interruption in service was caused by an unauthorized change made by our Internet Service Provider that blocked all traffic to DonorDrive sites. This issue was not related to product upgrades or planned maintenance. We are working with our ISP to ensure that no future changes are deployed without prior authorization by DonorDrive. If you have any questions, please contact [[email protected]](mailto:[email protected]).