DonorDrive experienced a notice incident on November 2, 2019 affecting Admin and Salesforce Marketing Cloud and 1 more component, lasting 11h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 02, 2019, 01:09 PM UTC
DonorDrive has been experiencing intermittent performance issues. We are aware and are actively taking steps to mitigate the issue. Please stay tuned for updates here.
- identified Nov 02, 2019, 01:20 PM UTC
We are continuing to work on a fix for this issue.
- identified Nov 02, 2019, 04:33 PM UTC
On 11/2 DonorDrive starting experiencing intermittent performance issues. The team immediately identified the issue and began working to resolve. Sites are showing increased accessibility. Some issues with API connectivity and overall consistency remain and are being actively worked on. We're continuing to implement additional changes to resolve the remaining issues. We will provide another update at 2:30pm ET.
- monitoring Nov 02, 2019, 06:34 PM UTC
It has been identified that DonorDrive has been the target of a DDoS attack. Sites are showing increased accessibility and DDoS mitigation measures are being implemented. Note that you may see that your DonorDrive page has been deactivated. If you come across this, please refresh your page as site accessibility continues to consistently improve. We have no indication that any data has been lost. We will provide another update at 4:00pm ET.
- monitoring Nov 02, 2019, 08:03 PM UTC
DonorDrive is continuing to be the target of a DDoS attack. Sites are showing intermittent accessibility and DDoS mitigation measures are being implemented. Note that you may see that your DonorDrive page has been deactivated. This is NOT the case. If you come across this, please refresh your page as site accessibility continues to improve. We have no indication that any data has been lost. We will provide another update at 5:30pm ET.
- monitoring Nov 02, 2019, 09:32 PM UTC
DonorDrive sites are showing increased accessibility and continuing to improve. We will provide another update at 7:00 pm ET.
- monitoring Nov 02, 2019, 11:11 PM UTC
DonorDrive sites are fully accessible. We will continue to monitor to ensure sites remain so. DDoS mitigation remains in place. We will post an update at 8:30 pm.
- resolved Nov 03, 2019, 12:34 AM UTC
We've resolved all issues with site accessibility. We are continuing to monitor and all hands remain on deck should that change. We'll update the status again at 10:30pm EDT. We will post a report as soon as we can.
- postmortem Nov 03, 2019, 02:45 AM UTC
10:45pm EDT: Site accessibility continues to be stable. We are actively monitoring and all hands remain on deck. We will post another update in this thread at 12:30pm EDT.