DonorDrive experienced a notice incident on September 17, 2020 affecting Facebook Fundraisers, lasting 1d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 17, 2020, 08:47 PM UTC
We are aware that a small percentage of Facebook Fundraisers are out of sync with DonorDrive Fundraising pages. Normally, re-syncing your Facebook Fundraiser from the DonorDrive Admin would solve the issue, however, for this small percentage, there is some manual work that needs to be done. We are currently working on getting everything matched up. We will post an update here as soon as we have one.
- resolved Sep 18, 2020, 09:55 PM UTC
We have resolved the sync issues in instances between Facebook Fundraisers and DonorDrive Fundraising pages. Thank you for your patience on a resolution and do not hesitate to reach out to [email protected] if you have additional questions.