DonorDrive experienced a critical incident on March 22, 2022 affecting Support, lasting 13h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Support
Update timeline
- identified Mar 22, 2022, 09:29 PM UTC
The DonorDrive Knowledge Base and Support Portal are not accessible at the moment. Please note that any inquires submitted via [email protected] will take longer than normal to respond to. We will post an update here as soon as possible. Support can currently be reached via phone (866-244-0450) and chat.
- resolved Mar 23, 2022, 10:46 AM UTC
All access and data for our Knowledge Base and Support Portal has been successfully restored. We apologize for the inconvenience and thank you for your patience as we resolved this issue. The DonorDrive platform and APIs did not experience down time at any point.