DonorDrive experienced a critical incident on August 17, 2022 affecting Salesforce NA8 and Salesforce NA43 and 1 more component, lasting 2h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 17, 2022, 04:23 PM UTC
We are aware that data is not flowing into Salesforce via the DonorDrive Nonprofit Success Pack App. We are currently working towards a resolution and will update here once we have more information. We kindly ask that no edits are made to your app configuration while we work towards a resolution. Please contact [email protected] if you need further assistance.
- resolved Aug 17, 2022, 06:56 PM UTC
The fix is now live to ensure data will flow as expected into Salesforce via the DonorDrive Nonprofit Success Pack App. The flow of data will pick up from the last sync. Rest assured that no data has been lost. Please note that the stream of data may be throttled a bit this afternoon until getting back to full performance by this evening. Thank you for your patience on a fix and please reach out to [email protected] if you have any additional questions.