DomainsCoZa incident

Ticket submission issue

Major Resolved View vendor source →

DomainsCoZa experienced a major incident on June 4, 2021 affecting Website, lasting 5h. The incident has been resolved; the full update timeline is below.

Started
Jun 04, 2021, 02:32 PM UTC
Resolved
Jun 04, 2021, 07:33 PM UTC
Duration
5h
Detected by Pingoru
Jun 04, 2021, 02:32 PM UTC

Affected components

Website

Update timeline

  1. investigating Jun 04, 2021, 02:32 PM UTC

    We are currently experiencing an issue with our ticket system regarding the logging of new tickets. We are investigating the issue and will provide an update shortly. Tickets responses from our support, accounts and other departments will be delayed. We apologize for the inconvenience.

  2. resolved Jun 04, 2021, 07:33 PM UTC

    The issue regarding the ticket system has been resolved and ticket queries can be logged again. We are working to clear the backlog of existing tickets. Once again, apologies for any inconvenience that this has caused.