DomainsCoZa incident

Intermittent problems with AutoSSL(cPanel//Sectigo)

Notice Resolved View vendor source →

DomainsCoZa experienced a notice incident on January 5, 2023 affecting Web Hosting and WordPress Hosting and 1 more component, lasting 17h 37m. The incident has been resolved; the full update timeline is below.

Started
Jan 05, 2023, 11:57 AM UTC
Resolved
Jan 06, 2023, 05:35 AM UTC
Duration
17h 37m
Detected by Pingoru
Jan 05, 2023, 11:57 AM UTC

Affected components

Web HostingWordPress HostingReseller Hosting

Update timeline

  1. identified Jan 05, 2023, 11:57 AM UTC

    We have received reports from clients that their free SSL certificates are not being issued/renewed correctly. After our investigation and communication with cPanel, they have confirmed that they are having problems with their internal systems processing certificate requests and have logged the issue internally: We are experiencing issues with our internal systems processing certificate requests. We've opened an internal case for our development team to investigate this further. For reference, the case number is CPANEL-42199. We are working to resolve this as soon as possible.

  2. resolved Jan 06, 2023, 05:35 AM UTC

    cPanel has resolved the issue with their internal systems and the SSL certificates are processing normally.