DomainsCoZa experienced a minor incident on November 27, 2023 affecting Email Filtering Services, lasting 18h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Email Filtering Services
Update timeline
- investigating Nov 27, 2023, 10:37 AM UTC
cPanel is currently investigating the issue where emails are failing with the following error: condition check lookup defer We do apologize for the inconvenience caused by this matter.
- identified Nov 27, 2023, 02:00 PM UTC
cPanel has identified the issue, we are currently waiting on feedback from them.
- identified Nov 27, 2023, 03:27 PM UTC
cPanel has escalated the issue with their internal team.
- monitoring Nov 27, 2023, 05:05 PM UTC
A fix has been applied to the server and the queued mails are flowing now. The issue will be monitored throughout the evening. Once again, we do apologize for the inconvenience this may have caused.
- resolved Nov 28, 2023, 05:34 AM UTC
This issue has been resolved.