Dolby.io incident

Some viewers on PHX cluster not able to connect

Minor Resolved View vendor source →

Dolby.io experienced a minor incident on July 7, 2023, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jul 07, 2023, 05:37 PM UTC
Resolved
Jul 07, 2023, 10:00 AM UTC
Duration
—
Detected by Pingoru
Jul 07, 2023, 05:37 PM UTC

Update timeline

  1. resolved Jul 07, 2023, 05:37 PM UTC

    Some WebSocket connections were failing on the PHX cluster region and so viewers were impacted. The fix has been applied to the media load balancer and service has been restored.