Dolby.io incident

Conference creation failing

Critical Resolved View vendor source →

Dolby.io experienced a critical incident on August 16, 2023 affecting Conferencing Service, lasting 53m. The incident has been resolved; the full update timeline is below.

Started
Aug 16, 2023, 04:15 AM UTC
Resolved
Aug 16, 2023, 05:09 AM UTC
Duration
53m
Detected by Pingoru
Aug 16, 2023, 04:15 AM UTC

Affected components

Conferencing Service

Update timeline

  1. investigating Aug 16, 2023, 04:15 AM UTC

    Conference creation is failing with 5xx errors. We are currently investigating the issue.

  2. monitoring Aug 16, 2023, 04:53 AM UTC

    A fix has been implemented and we are monitoring the service.

  3. resolved Aug 16, 2023, 05:09 AM UTC

    The service is restored.