Dolby.io incident

Unable to start livestream and existing live streams stopped

Major Resolved View vendor source →

Dolby.io experienced a major incident on August 27, 2023, lasting 35m. The incident has been resolved; the full update timeline is below.

Started
Aug 27, 2023, 07:38 AM UTC
Resolved
Aug 27, 2023, 08:13 AM UTC
Duration
35m
Detected by Pingoru
Aug 27, 2023, 07:38 AM UTC

Update timeline

  1. investigating Aug 27, 2023, 07:38 AM UTC

    The issue is happening in the Singapore cluster. We are investigating the issue.

  2. investigating Aug 27, 2023, 07:43 AM UTC

    The issue is happening for Singapore cluster and on Auto if they default to Singapore region. Workaround is to select a different cluster AMS/PHX/BLR.

  3. identified Aug 27, 2023, 07:45 AM UTC

    We have identified the issue to be in the Singapore cluster and implemented a change to restore the service for this region.

  4. monitoring Aug 27, 2023, 07:49 AM UTC

    Singapore cluster has been restored and we are currently monitoring the services.

  5. resolved Aug 27, 2023, 08:13 AM UTC

    Singapore cluster has been restored, and all other services are running fine now.