Dolby.io incident

Media APIs are failing with status code 401

Critical Resolved View vendor source →

Dolby.io experienced a critical incident on January 29, 2024 affecting Enhance Service and Analyze Service and 1 more component, lasting 1h 1m. The incident has been resolved; the full update timeline is below.

Started
Jan 29, 2024, 03:55 PM UTC
Resolved
Jan 29, 2024, 04:57 PM UTC
Duration
1h 1m
Detected by Pingoru
Jan 29, 2024, 03:55 PM UTC

Affected components

Enhance ServiceAnalyze ServiceTranscode ServiceMusic Mastering Service

Update timeline

  1. investigating Jan 29, 2024, 03:55 PM UTC

    We are currently investigating this issue.

  2. investigating Jan 29, 2024, 03:56 PM UTC

    We are continuing to investigate this issue.

  3. identified Jan 29, 2024, 03:58 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Jan 29, 2024, 04:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jan 29, 2024, 04:57 PM UTC

    This incident has been resolved.