Dolby.io experienced a minor incident on April 22, 2024 affecting Singapore (SGP-1), lasting 9d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 22, 2024, 01:07 PM UTC
Damage to an undersea cable in the Singapore region is impacting connectivity to all traffic in this region (not just Dolby). Our service is operational, but it might be degraded occasionally due to SGP network congestion. https://www.capacitymedia.com/article/2d503illeaa4vmiw0f9xc/news/what-caused-the-damage-to-sea-me-we-5 We will continue to monitor the situation and update you on its status. Contact our support team if you have additional questions.
- monitoring Apr 23, 2024, 05:27 PM UTC
Damage to an undersea cable in the Singapore region is impacting connectivity to all traffic in this region (not just Dolby). Our service is operational, but it might be degraded occasionally due to SGP network congestion. https://www.capacitymedia.com/article/2d503illeaa4vmiw0f9xc/news/what-caused-the-damage-to-sea-me-we-5 We will continue to monitor the situation and update you on its status. Contact our support team if you have additional questions.
- resolved May 01, 2024, 02:57 PM UTC
This incident has been resolved.